At Blackwall Studios, we strive to provide a safe place for creativity and maintain the best prices for quality studio time. This can only be achieved if all of our clients agree to and abide by these policies.
Membership payments are non-refundable once the applicable billing period begins, except where required by law or otherwise approved in writing by Blackwall Studios. This includes partially used memberships, unused studio hours, and a member’s decision to discontinue a project or record elsewhere.
Membership fees cover the studio access, session hours, and benefits included in your selected plan. Membership does not guarantee completion of a song or project within a particular number of sessions.
Unused membership hours have no cash redemption value and are not eligible for a prorated refund.
Cancellation stops future renewals; it does not refund the current billing period. Members may use their remaining benefits through the end of the paid period. Cancellation requests can be emailed to us, or cancelled independently through the client portal before the next billing date.
Separately purchased sessions and services are billed independently. Fees for completed sessions and services are non-refundable, subject to the exceptions and review processes stated in these policies.
Blackwall Studios reserves the right to adjust, change, or alter the above policies at any time, and any final judgment will be at the sole discretion of the studio staff.